1. Introduction
Hyve Digital is a private company incorporated in the Republic of South Africa. We are committed to protecting your personal information in compliance with POPIA and the GDPR. This Policy applies as soon as we collect your data or you start using our website, products or services.
2. Personal Information
“Personal Information” means information that may be used to directly or indirectly identify you, including your name, surname, email address, identity number, contact details, photograph and location.
3. Personal Information We Collect From You
3.1.1 Information provided by you — name, identification number, address, email address, company name, contact details and phone numbers submitted when using our website, requesting services or contacting us.
3.1.2 Information collected automatically — IP address, browser type, geographical location, log files and cookie data transmitted when you browse our website.
3.1.3 Information from public sources — personal information you have made publicly available, such as on social media, when you have engaged with us.
4. When We Collect Your Personal Information
We process your personal information when you:
— Submit an enquiry or contact us
— Visit or browse our website
— Engage with us on social media
— Contract with us as a service provider
— Apply for or hold employment with us
— Complete any Hyve Digital document or form
— Make use of our products or services
5. How We Use Your Personal Information
5.1.1 We use your personal information only for the following purposes:
5.1.1.1 Providing you with our services, products and website access.
5.1.1.2 Fulfilling orders for services or products.
5.1.1.3 Contacting you as requested by you.
5.1.1.4 Enabling you to provide us with contracted services or products.
5.1.1.5 Facilitating your employment relationship with us.
5.1.1.6 Contacting you regarding current or new services, special offers and promotions (unless you have opted out).
5.1.1.7 Keeping the website secure, preventing fraud and improving our services.
5.1.2 We disclose your personal information only to:
5.1.2.1 Our employees, contractors and third-party service providers who assist us in communicating with you and providing our services.
5.1.2.2 External responsible parties who have your express consent to receive such information.
5.1.2.3 Law enforcement, government officials or fraud detection agencies where required by law or to prevent harm.
5.1.2.5 Service providers under contract who assist with our business operations and are bound by the same standards we apply.
6. Legal Justifications for Processing
6.2.1 To make our products and services available to you — we use your information to provide services, respond to queries and communicate with you.
6.2.2 To allow third parties to make their services available to you — where you consent to third-party services, we provide them with necessary data. These third parties may have their own privacy policies.
6.2.3 When you use our website — we require your information to provide the website and deliver our services in fulfilment of our contract with you.
6.2.4 When you take part in a feedback survey — we record your responses to develop and improve our services. Your job role, organisation and comments may be displayed as a testimonial on our website.
6.2.5 For internal business purposes — including administrative processing, invoicing, reporting, project management and marketing.
6.2.6 For legal and security reasons — to verify accuracy of information, conduct fraud checks, establish or defend legal rights and fulfil compliance obligations.
6.2.7 In relation to your Hyve Digital relationship — to personalise your experience, contact you via agreed channels and analyse how you use our website and services.
7. Links to Other Websites
Our website may contain links to third party websites including social media platforms, payment gateways and live chat platforms. These are not under our control or responsibility. We urge you to review the privacy policy of any third party before disclosing personal information to them.
8. Original and Updated Purposes for Processing
We will only use your personal information for the purposes for which it was collected. If we need to use it for an unrelated purpose, we will notify you and explain the legal basis for doing so.
9. Disclosure of Personal Information to Third Parties
9.1.1 Third-party service providers and processors providing website access and services.
9.1.2 Legal and regulatory authorities upon request or for reporting breaches of applicable law.
9.1.3 Accountants, auditors, lawyers and external professional advisors under written agreements.
9.1.4 Relevant parties for the establishment or defence of legal rights.
9.1.5 Relevant third parties in the event of a sale or transfer of our business or assets.
9.1.6 Third-party providers where our website uses third-party advertising, plugins or content.
10. Storing Personal Information and International Data Transfers
Your data may be transferred to and stored outside South Africa or the United Kingdom for internal business purposes. We take all steps reasonably necessary to ensure your personal information is treated securely. All storage outside South Africa is in POPIA or GDPR-compliant data centres. Information is stored on secure, encrypted servers.
11. Marketing Communications
We will only send you direct marketing communications where you have consented. You may unsubscribe at any time via the unsubscribe link in any communication or by contacting us directly. We will continue to send necessary service, security and administrative communications after unsubscription.
12. Use of Cookies
Our website uses cookies to recognise repeat users, track usage and improve functionality. You may disable cookies in your browser settings, though this may limit certain website features. Continued use of our website constitutes consent to our use of cookies as described in this Policy.
13. Your Rights
Under POPIA and the GDPR you have the right to:
13.2.1 Have your data processed fairly, lawfully and transparently.
13.2.2 Be informed about how your personal information is being used.
13.2.3 Access personal information we hold about you.
13.2.4 Require us to correct any mistakes in your personal information.
13.2.5 Require deletion of your personal information in certain circumstances.
13.2.6 Request transfer of your information to another service provider in a structured format.
13.2.7 Object to processing for direct marketing purposes at any time.
13.2.8 Object to automated decision making that significantly affects you.
13.2.9 Object to our continued processing of your personal information in certain situations.
13.2.10 Restrict or temporarily stop our processing of your personal information in certain circumstances.
To exercise any of these rights, contact us at hello@hyvedigital.ai.
14. Hyve Digital’s Rights Relating to Personal Information
We may disclose personal information if required by law or to protect our rights and property. We reserve the right to retain certain information for legal purposes. In the event of any business restructure or sale, personal information may be disclosed to the new entity with appropriate protections in place.
15. Feedback and Complaints
For questions or complaints, contact us at hello@hyvedigital.ai. You also have the right to lodge a formal complaint with:
POPIA — The Information Regulator: inforeg@justice.gov.za / www.inforegulator.org.za
GDPR — Information Commissioner’s Office: icocasework@ico.org.uk / www.ico.org.uk
16. Legal Disclosure
Hyve Digital — Private company incorporated in South Africa. Main business: Digital Marketing services. Information Officer: Joel Wilensky. Address: 3 Melrose Blvd, Melrose, Johannesburg, 2196. Email: hello@hyvedigital.ai. Tel: +27 71 609 1283.
17. Data Security
We implement appropriate technical and organisational measures to protect your personal information. All employees and service providers with access to your data are bound by confidentiality obligations. We will promptly notify you of any unauthorised use or disclosure of your personal information.
18. Applicable Law
18.1 POPIA applies where personal information is processed in South Africa.
18.2 GDPR applies where personal information of EU data subjects is processed, regardless of where the controller or processor is based.
Last Updated: November 2024
